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9 Carat Gold
|About Us & Store Details
FAQ - Checkout options
How To Videos for Beading Beginners
Swarvoski Colour Charts
Shipping & Postage Explained
Basic Measurements and Length
Saw Blade Size Info
Service - Repairs
Service - Soldering
Returns and refunds
Sublime Baby Cash Merino 4-ply Paddle
All shipping & packaging expenses are charged at cost. However, our minimum charge is $5.00 (inclusive GST) since very small orders often take up more resources than the profit gained from selling the product. Remember, the majority of the cost is the actual postage and packaging material charged by Australia Post.
We do get some comments regarding this from customers that place small orders and have looked hard at it. We justify this by noting that other bead shops have minimum orders, such as $25 or add a separate processing fee. Of course some customers would not be happy with that either and we left the choice open to either increase the purchase, thereby reducing the oveall postal expense, or by paying the fee.
We have also been asked to put parts into plain envelops. However, from experience we know the the sorting machines often catch onto the parts since they are not flat like paper and rip the envelop open. All you will get then is a empty ripped envelop from Australia Post!
All shipping options below can be selected during the check out process. We do not add or estimate the cost of freight during the check out process, so you will not be billed until we have manually calculated the correct freight cost based on the destination, your requested method of delivery, as well as the weight and size of your parcel.
Prices are correct February 2016 and may change without notice.
Within Australia, we use the following shipping methods :
Standard charge $5 for total package weight below 500 gram and less then 20mm thick.
Up to 500 grams and will fit in an Australia Post Satchel $8.85
Up to 3kg and will fit in an Australia Post Satchel $14.80
Up to 5kg and will fit in an Australia Post Satchel $18.60
Very large and heavy item may be send via TNT Road, please contact us by email email@example.com for a quote.
$3.20 additional to postage
Extra insurance cover of up to $5000 per article can be purchased for $1.50 per $100 or part thereof, up to the $5000 maximum.
Australia Post Express Platinum
For international orders we offer the following shipping methods :
Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of Benjamin's Crafts. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. All packages shipped from Benjamin's Crafts will include a declaration indicating the contents as 'Craft Supplies', with full value for the order listed. A package returned to us due to refusal of these charges will result in Benjamin's Crafts being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed. We are unable to alter our declaration. We apologise for any inconvenience.
Please note that we will only be able to help track / reimburse parcels that are insured.
When to expect your order
At Benjamin's Crafts, we make every effort to process (pack and ship) your bead order as quickly as possible and in most instances we will post your goods on the same day (if the order is placed before 11am Perth time).
Goods paid by direct deposit will not be posted until your payment can be identified with your reference number in our account, which may take 2-3 working days after you have made the deposit. We will have your goods ready for mailing before you have made the payment, so no further delays are to be expected.